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Tel: +1 800-270-0079
What information do I need to provide to book a reservation?
The information required to book a reservation is:
First & last name, Email, Phone number, Pickup time & date, Pickup & drop-off locations, Service type, # of passengers, Preferred vehicle type, & Credit card information
How much notice is required to MAKE a reservation?
We recommend you make a reservation at least 12 hours before the pick up time if it is within the US. If you are booking international, we recommend at least 2-3 days before the pick up time. We are aware that plans change and some reservations are thus made on a very short notice. Our team will do their best to provide a chauffeur for your request. In many major cities, we have a large enough supply of vehicles to accommodate to rides booked 4 hours or less prior to the pick up time.
How much notice is required to CANCEL a reservation?
Reliable Chauffeur requires at least 4 hours of notice (USA for Sedans and SUVs) for the cancellation not to be billable. For special vehicles like Buses, Sprinters, and luxury vehicles such as Mercedes S-Class and BMW, we require at least 48 hours notice (USA). For international reservations, we require at least 72 hours notice for the cancellation not to be billable. For international reservations for special vehicles like Buses, Sprinters, and luxury vehicles such as Mercedes S-Class and BMW, at least 5 days notice or as agreed with local vendor is required for the cancellation not to be billable.
Our cancellation policy may vary in different countries and for special events. Please reach out to our team for more information on booking/cancelling.
If you are cancelling the booking with less notice than stated above, a cancellation fee will be charged.
What payment methods do you accept?
Reliable Chauffeur accepts most major credit cards such as Mastercard, Visa, & American Express.
When will you charge my credit card?
We pre-authorize the credit card for the entire amount and in some cases, 20% additional will be added to the pre-authorization for unexpected charges. After the reservation is completed, we follow through with the charges on your credit card.
In which cities can we use your services?
Due to our large network of affiliates, we are proud to provide professional service in most major city worldwide.
Where do I meet my chauffeur at the airport?
For our clients, we offer two types of meeting options- Curbside Pickup & Inside Meet. By default, our company uses the Curbside Pickup option unless the client requests an Inside Meet.
Curbside Meet: Once the chauffeur is on location, the chauffeur will text the client to discuss the meet up point and guide the client on where to meet for the pickup. Please make sure you have collected all of your luggage from Baggage Claim prior to texting your chauffeur that you are ready. Chauffeurs are not permitted to sit at the airport terminal to wait- they may be ticketed or towed by the airport authorities.
Inside Meet: The chauffeur will wait for you at Baggage Claim or outside customs with your name displayed on a greeting sign. The chauffeur will help the client with luggage and lead the client to the vehicle. This option will have additional charges ranging from $25-$75 based on the city and airport.
*For all airport pickups, parking and airport fees may apply.
Is it possible to have a car with the client for few hours?
Yes, you are able to book a vehicle for as many hours as needed. For these bookings, we charge hourly.
The rates differ depending on the city and vehicle type. To get a quote please send us an email and our team will get in touch with you as soon as possible. Please note that hourly bookings are charged "Garage to Garage."